LE3 .A278 2012

2012

Leiter, Michael

Acadia University

Bachelor of Science

Honours

Psychology

Psychology

Growing turnover rates are an identified issue in the volunteer fire service, yet very few studies have examined potential explanations for this phenomenon. Grey literature has proposed a potential relationship between the unique culture of the fire service and retention outcomes, however no such relationships have been empirically evaluated. This study used a series of regressions to investigate whether rates of workplace civility and incivility could predict workgroup cohesion and turnover intention. Three rationales for uncivil behavior were also investigated as potential mechanisms for the perpetuation of a culture of incivility. Results supported each prediction with some limitations. The quality of workgroup interactions influenced cohesion and turnover intention, demonstrating the importance of promoting a respectful culture in improving retention.

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https://scholar.acadiau.ca/islandora/object/theses:931