LE3 .A278 1999

1999

Sumarah, John

Acadia University

Master of Education

Masters

Counselling

Education

This study records the experiences of people who have undergone the process of mediation from the inside. Four participants shared their stories. Although the sample is small, this study is important because it is a first account of participant voices in mediation. By analyzing the experiences of the participants, it is found that in these cases the improved communication was there only for the duration of the mediation. Communication after the mediation was not improved. it was found that how people behave toward each other was important to the parties. Four major points emerged as central to the process of mediation. ' Anger' is described by all participants, and is a major obstacle to people in resolving their conflicts. 'Mediator Neutrality' as determined by the participant as well as having a set of 'Rules ' in place are important to them, helped overcome their anger and enabled them to work toward resolving their dispute. This shows a relationship between anger, mediator neutrality and rules. Mediatorskill is discussed as vital to the, process. Another point the participants uncovered as important is 'Being Heard'. For some people this was the first time someone listened and heard what they were saying. Gender differences are observed and noted. Recommendations for pre-mediation sessions are discussed.

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