LE3 .A278 2011

2011

Leiter, Michael

Acadia University

Master of Science

Masters

Clinical Psychology

Psychology

Job burnout, defined as a lasting negative effect of workplace stressors, incorporates three dimensions: exhaustion, cynicism, and inefficacy. The present study examined whether participant views of job resources (i.e., trust and civility) towards their co-workers and supervisors at Time 1 were predictive of workplace cynicism, an aspect of burnout, at Time 2. The study also examined whether experience moderated the relationship between Time 1 cynicism and Time 2 cynicism. Surveys were completed by 323 participants across five hospitals in two provinces whose responses were matched across two occasions, one year apart. Results of the multiple hierarchical regressions showed that co-worker civility negatively predicted cynicism, while co-worker trust, supervisor civility, and supervisor trust did not predict cynicism. Experience did not play a moderating role in the relationship between Time 1 job resources and Time 2 cynicism. Keywords: cynicism, civility, trust, experience, nurses

The author retains copyright in this thesis. Any substantial copying or any other actions that exceed fair dealing or other exceptions in the Copyright Act require the permission of the author.

https://scholar.acadiau.ca/islandora/object/theses:182