Predicting cynicism as a function of trust and civility: A longitudinal analysis
LE3 .A278 2011
2011
Leiter, Michael
Acadia University
Master of Science
Masters
Clinical Psychology
Psychology
Job burnout, defined as a lasting negative effect of workplace stressors, incorporates three dimensions: exhaustion, cynicism, and inefficacy. The present study examined whether participant views of job resources (i.e., trust and civility) towards their co-workers and supervisors at Time 1 were predictive of workplace cynicism, an aspect of burnout, at Time 2. The study also examined whether experience moderated the relationship between Time 1 cynicism and Time 2 cynicism. Surveys were completed by 323 participants across five hospitals in two provinces whose responses were matched across two occasions, one year apart. Results of the multiple hierarchical regressions showed that co-worker civility negatively predicted cynicism, while co-worker trust, supervisor civility, and supervisor trust did not predict cynicism. Experience did not play a moderating role in the relationship between Time 1 job resources and Time 2 cynicism. Keywords: cynicism, civility, trust, experience, nurses
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