Moderating effects of generation on incivility, burnout, and intentions to quit
LE3 .A278 2015
2015
Leiter, Michael
Acadia University
Bachelor of Science
Honours
Psychology
Currently, three generations occupy the nursing workforce, the Millennials, Generation X, and the Baby Boomers (Zemke, Raines, & Filipczak, 2000). Differences between these generations with regards to the work environment have been established. While previous literature has examined this relationship between Generation X and Baby Boomer cohorts, little research has compared them to the Millennial generation. The present study examined the relationship civility level, burnout, and intentions to quit between these three generations. A survey of health care workers (N= 1,898) was conducted by the Center for Organizational Research and Development (COR&D) at Acadia University. Initial correlations confirmed relationships between all variables p <.001. A moderation technique was used to analyze the predictive power of generation as a moderator of the relationships between the study variables. Results suggest that the Millennial generation experience negative relationships between incivility, burnout, and intention to quit to the greatest extent. Implications include intervention suggestions and fostering civility in the workplace. Future research should focus on the differences reported between generational cohorts. Keywords: Workplace retention, generational cohorts, health care worker
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https://scholar.acadiau.ca/islandora/object/theses:1203